Sensible Stuff return and refund policy

In most cases you can return products you have bought online.

While the Consumer Guarantees Act and Fair Trading Act provide the basis for our Returns Policy, we in fact go above and beyond the expectation of these two statutory laws. SensibleStuff has a 7 day money-back guarantee with printed proof of purchase. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective. It’s this policy that provides you peace of mind while shopping at SensibleStuff.co.nz

If a product is deemed unsatisfactory, we can offer to exchange it for another one (ie: a different colour or size) or another product for the same value.

Proof of purchase is required in order to get an exchange or a refund.

Please note: If you have purchased goods online you must present a print-out of your Order Confirmation Email. You will receive a refund for the product but not the delivery fee.

How to Return a Product

Products can be returned to us directly or by courier (at your expense) to PO Box 202, Helensville 0800. You will need your tax invoice (receipt) available as information on this is needed as proof of purchase. Refunds will be credited against your original method of payment, eg to the credit card you used to make the purchase. If you would like to return a product then please contact us on 09 420 7282, Monday - Friday, 8.30am - 5pm to arrange this. Make sure you have your order details handy.

Refunds

We apologise if you have received a product that is faulty, or if you have received the wrong product. You are welcome to an exchange or refund. Please contact us on 09 420 7282, Monday - Friday, 8.30am - 5pm to arrange this. Make sure you have your order details handy.

Wrong Product Delivered

If you have ordered something online and received the wrong product, we apologise and you are more than welcome to an exchange or refund. Please contact us on 09 420 7282, Monday - Friday, 8.30am - 5pm to arrange this.