In most cases you can return products you have bought online.
While the Consumer Guarantees Act and Fair Trading Act provide the basis for our Returns Policy, we in fact go above and beyond the expectation of these two statutory laws. SensibleStuff has a 7 day money-back guarantee with printed proof of purchase. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective. It’s this policy that provides you peace of mind while shopping at SensibleStuff.co.nz
If a product is deemed unsatisfactory, we can offer to exchange it for another one (ie: a different colour or size) or another product for the same value.
Proof of purchase is required in order to get an exchange or a refund.
Please note: If you have purchased goods online you must present a print-out of your Order Confirmation Email. You will receive a refund for the product but not the delivery fee.
Products can be returned to us directly or by courier (at your expense) to PO Box 202, Helensville 0800. You will need your tax invoice (receipt) available as information on this is needed as proof of purchase. Refunds will be credited against your original method of payment, eg to the credit card you used to make the purchase. If you would like to return a product then please contact us on 09 420 7282, Monday - Friday, 8.30am - 5pm to arrange this. Make sure you have your order details handy.
We apologise if you have received a product that is faulty, or if you have received the wrong product. You are welcome to an exchange or refund. Please contact us on 09 420 7282, Monday - Friday, 8.30am - 5pm to arrange this. Make sure you have your order details handy.
If you have ordered something online and received the wrong product, we apologise and you are more than welcome to an exchange or refund. Please contact us on 09 420 7282, Monday - Friday, 8.30am - 5pm to arrange this.
Under the Consumer Guarantees Act you are entitled to have your product repaired, replaced or refunded.
All products supplied by SensibleStuff are vigorously tested to international standards. However, as with any mass produced products, there will always be the probability that a tiny percentage may exhibit a fault, which is why we provide a full one year warranty on all goods.
Please contact us on 09 420 7282, Monday - Friday, 8.30am - 5pm to arrange to enquire about returning the product for inspection.
If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as the courier company will need to inspect it. Please contact us on Please contact us on 09 420 7282, Monday - Friday, 8.30am - 5pm and we will organise the return of the product for inspection and will endeavour to send you a replacement as soon as possible.
If a product is temporarily out of stock it will be placed on backorder and you will be notified, if an item on backorder cannot be sourced within 5 working days we will refund you for that item.
Occasionally our stock level information is incorrect; we work to ensure this doesn't happen but if a Clearance item is out of stock you will be notified and refunded.